Start a Return

If you have a damaged, lost, or defective device please complete the form below to initiate your return. Completion of this form does not guarantee your device will qualify for a warranty replacement.

*This is not a cancellation request. To cancel your subscription, please email shop@konexial.com

RMA Form

Process your My20 Returns, Warranty Exchanges, and Lost/Damaged Hardware. 1 form must be submitted per ELD device. *Payment is required for lost or damaged hardware. The Konexial billing department will contact the fleet admin for payment.

Exchange Requested(Required)

US DOT(Required)

Carrier Name(Required)

Name(Required)

First Last

Driver Email(Required)

Admin Email

Phone Number(Required)

Shipping Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Truck Make, Model, Year(Required)

Truck VIN(Required)

Truck Number(Required)

Hardware Type(Required)

V2 ELD

V5 ELD

V5.5 ELD

6-9 PIN Adapter

OBDII Adapter

V5 Adapter

LogiCam

Trailer Tracker

MAC #(Required)

Firmware:(Required)

iOS or Android

App Version(Required)

Bug Type(Required)

Bug – Camera(Required)

Bug – ELD(Required)

Please describe the Issue(Required)

Reported by(Required)

Konexial support representative or customer name

ELD Training and User Manuals

If you aren’t able to find the answer you are looking for, we are here for you. Give us a shout!  Support Hours:

Monday – Thursday 6:00 am to 12:00 am EST
Friday 6:00 am to 11:00 pm EST
Saturday 9:00 am to 7:30 pm EST
Closed Sunday

Start a Return

*This is not a cancellation request. To cancel your subscription, please email shop@konexial.com

RMA Form

ELD Training and User Manuals

User Instructions

My20 ELD App Tutorials

Entrenamiento Español

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