Start a Return

If you have a damaged, lost, or defective device please complete the form below to initiate your return. Completion of this form does not guarantee your device will qualify for a warranty replacement.  

*This is not a cancellation request. To cancel your subscription, please email

RMA Form

Process your My20 Returns, Warranty Exchanges, and Lost/Damaged Hardware. 1 form must be submitted per ELD device. *Payment is required for lost or damaged hardware. The Konexial billing department will contact the fleet admin for payment.
Shipping Address(Required)
Konexial support representative or My20 customer name

ELD Training and User Manuals

If you aren’t able to find the answer you are looking for, we are here for you. Give us a shout!

Support Hours:

Monday – Friday 6 am to 11:00 pm EST

Saturday 9 am to 7:30 pm EST


Get In Touch with Konexial

Send us a quick message. One of the Konexial support team members will respond as quickly as possible. 

Konexial provides superb technology to the transportation industry through the PaaS (platform as a service) model featuring fleet management, video, and safety management, asset tracking, fuel savings programs, and more.

3214 Tazewell Pike Suite 102 Knoxville, TN 37918

865-888-MY20 (6920)