Your Source for ELD Information
Whether you’ve just purchased the My20 ELD hardware or are getting familiar with the My20 ELD App, we’re here to help.
You’ve purchased the My20 ELD hardware and subscription, now what? Let us help you get started quickly! To better understand your ELD system, watch our training videos before you start driving with My20 ELD.
ELD Information: Getting Started
Learn more about the importance of choosing the right ELD and the importance of being ELD compliant.
What is an ELD?
The term ELD stands for electronic logging device or e-log. It is a device that connects to your truck’s engine that automatically records your record of duty status (RODS) to ensure compliance with hours of service (HOS) requirements.
What is the ELD Mandate?
The ELD mandate is a rule that requires ELD use by commercial drivers who are required to prepare hours-of-service (HOS) records of duty status (RODS). The ELD mandate was officially enacted by the Federal Motor Carrier Safety Administration (FMCSA) on December 18, 2017.
What is an AOBRD?
An AOBRD, or automatic onboarding recording device, is a piece of hardware that connects to your engine to record your hours-of-service (HOS). AOBRDs installed before the ELD mandate deadline of December 18, 2017, were given a two-year extension before they are required to switch to ELDs. AOBRDs can no longer be legally installed.
Should I get a smartphone-based ELD or a dedicated unit ELD?
The two major types of ELDs are smartphone-based (or BYOD) ELDs and dedicated unit ELDs. Dedicated units are ELDs that typically remain in your truck and usually come in the form of a special tablet. Smartphone-based ELDs are just what they sound like — an ELD that is accessed through an app on your smartphone.
Smartphone ELDs are often cheaper because they require minimal hardware.
What does it mean to be ELD-compliant?
ELD compliance means properly installing and utilizing an FMCSA-approved ELD device to keep a record of your duty status (RODS) to ensure compliance with hours of service (HOS) requirements. In other words, being ELD compliant means using the right ELD device for its intended purposes.
Konexial’s My20 ELD is 100% FMCSA-approved and DOT-certified.
Are all ELDs FMCSA-certified?
The short answer is no. A list of registered and FMCSA-approved ELD devices is available here, but please be aware that the ELDs on this list are self-certified by the manufacturer — which doesn’t always mean 100% compliant. It pays to research your ELD options thoroughly to ensure full compliance.
Konexial’s My20 ELD is 100% FMCSA-approved and DOT-certified. FMCSA-approved ELD devices meet the standards and stringent requirements of the Federal Motor Carrier Safety Administration.
What are the current hours of service (HOS) regulations?
Hours of service (or HOS) regulations dictate when a driver can and cannot drive. You can find a summary of the current HOS rules here.
Do ELDs help reduce driver harassment?
One of the FMCSA’s main goals when drafting the ELD mandate was to help reduce the widespread issue of driver harassment. Most ELDs include a mute function so that the driver cannot be disturbed while they are resting.
While the logs can be edited by both the driver and the carrier, all edits of the logs must be approved by the driver, giving them the final say. In addition, ELDs will keep a record of the original log which will eliminate the carrier’s ability to edit the log without leaving an electronic paper trail. This will protect the driver in the event of harassment.
What are exemptions from the ELD?
According to the FMCSA, there are four major exemptions to the ELD mandate. Currently, ELD exemptions include drivers whose trucks were manufactured before the year 2000, drivers who use paper RODS only 8 days per month, drivers who conduct a drive-away-tow-away operation, and drivers who operate under the short-haul exemption.
Learn more about the ELD exemptions here.
How do I connect my ELD to the MY20 App?
On the top right of the home screen, My20 will tell you ELD Status. “ELD connected” or “No ELD Connected.” NOTE: If “No ELD connected”, make sure power is on to My20 ELD box (green light on) and tap to scan for your ELD hardware. If the problem persists, check to see if Bluetooth AND Location services on your mobile device are turned on, both are required to connect to the My20 ELD.
How to connect an ELD to a truck?
Connecting an ELD to your truck is surprisingly simple. The My20 ELD has an OBD-II ECM connector that plugs directly into the ECM diagnostics port on the majority of trucks. After the ELD is installed, download the FREE My20 app & link your smartphone to the app via Bluetooth.
Smartphone or Tablet FAQ: My20 ELD App
What devices work with the My20 ELD?
Currently, My20 supports Apple devices running iOS 14 or higher or Android devices running Android 7.0 or higher with an internet data connection. Konexial recommends iPhone 7 or higher and Samsung Galaxy S9 or higher. For tablets, Konexial recommends iOS iPad Mini 4 or higher, iPad Air 2, Samsung Galaxy S9 or higher.
We DO NOT recommend LG phones or tablets due to technical issues with those devices.
We do NOT recommend Samsung Note 8 because of documented problems that Samsung has not corrected on Bluetooth connectivity for this device.
For the best quality experience, Konexial recommends iOS devices over ANDROID.
Is the MY20 App always able to see my location?
No. The My20 app only uses your location while in Driving or On Duty mode. This is required for ELD compliance and is not used for any purposes other than to maintain compliance and communicate with the hardware.
How do I see how much driving time I have left?
My20 has a Time Clock screen on the bottom right of the navigation bar. This screen shows you all of the relevant times needed to manage your HOS compliance. In the middle of the screen is a 14-hour clock that tracks the daily 14-hour drive window for you to complete your driving for the day; the clock starts when the first “On Duty” or “Driving” status is entered each day. Per HOS regulations, a driver must complete all driving for the day before this 14-hour drive window expires.
In the middle of the 14-hour drive window, your remaining allowable drive time is displayed. This time will show the driving hours left before (1) mandatory 30-minute break after 8 hours of driving, or (2) remaining drive time available in the 14-hour drive window if you have already taken the 30-minute break. Per HOS regulations, drivers are allowed to drive 11 hours within the 14-hour drive window.
At the top left of the Time Clock, you will find the remaining duty hours for this week’s duty cycle (duty cycle can be changed in the Settings menu). On the top right, you will see the current status being recorded by your ELD.
At the bottom left of the Time Clock you will find time in “Driving” for today, and miles driven on the bottom right.
How do I change my status on the My20 app?
The top left on the home screen (next to ELD Status) is Current Status (there are 4 status settings per FMCSA – “Off Duty”, “Sleeper/Berth”, “Driving”, and “On Duty”).
NOTE: You must be stationary to tap and change status. The My20 ELD hardware will automatically change to “Driving” when it senses your truck going over 5 mph and allow you to switch to “On Duty ” after 5 minutes without motion.
How do I annotate my log if I made a mistake or need to change something?
Choose the log you would like to annotate from the home screen by tapping on the graph (today) or any of the Last 8 Days listed under the graph. Tap on the entry (status/time period) you would like to change found below the graph and click the right-facing arrow (>). The Annotation screen appears so you can enter your exceptions and notes.
You can choose from FMCSA approved exceptions (“Personal Commercial Vehicle Use” or “Yard Moves”), and indicate the time of the exception along with your notes. For any of these, tap and scroll to choose time or status (“Off Duty”, “Sleeper/Berth”, “Driving”, and “On Duty”). [SAVE] when complete. After annotation, the graph shows the change via a dotted line and an orange entry.
Why does the My20 app log me out every week?
This is for security purposes. Once a week, the My20 ELD app will ask you to log in to verify your credentials.
What is the loads tab for?
GoLoad is the load matching engine where you will be directly connected to Shippers. This feature is being released in a future update.
How do I see previous logs?
On the home screen, there will be your current log for the day, as well as the logs for the last 8 days. Tap to view any of the ones on your device.
If you are a My20 tower user, the tower will store up to 30 days worth of logs per user. For all users, the last 6 months of logs are stored on a secure Konexial server. You may request these logs by calling our support number (865) 888-6920 ext. 2 or by sending an email to email@example.com.
How do I sign my logs? Do I have to sign every log?
At the end of the day tap on the graph on the home screen to:
- Review log statuses and times are accurate for that day. Annotate if any revisions are needed (see below)
- Review Form entries (Vehicle, Trailer Number, Distance, etc.) [SAVE(top right)]
- Sign (center of the screen) the log with your finger [SAVE(top right)]
Signing this log verifies that the data is correct and accurate for inspections, and allows you to make an annotation if something is incorrect. It is important to certify your log as soon as possible.
My20 ELD Hardware
My phone died. Will the ELD still log my data?
The My20 ELD hardware will continue to collect data for up to 30 days. You should repair/replace your phone as soon as possible. When you repair/replace your phone and log back into the My20 ELD app, the data will populate the graph. Per FMCSA, upon a malfunction of the ELD, the driver must reconstruct the prior 7 days records via paper log, and the carrier has 8 days to correct any ELD malfunction.
How much of my mobile battery use does the MY20 App use?
The App has a very small effect on the device and uses no more than 1% of battery life.
How do I share my logs with a DOT officer?
Navigate to the log that needs to be shared by choosing from the logs tab and tapping on the desired date. “Share” will be seen in the top right, click and press send if this is correct. Upon pressing send, you will choose a format from the list of options including Email, Print, and Upload. FMCSA upload to web services is the preferred method during roadside inspections
For FMCSA Web Services upload enter a badge number, case number, or output file identifier provided by the officer in the FMCSA comment field. You will then receive a transmission complete when successful or an upload failed if there is an issue.
DOT inspection creates a .pdf file of the RODS reports for the driver’s cycle and allows the driver to lockdown the app where only those RODS are visible to an officer if they want to physically see the RODS report. Once completed the driver can unlock the app for normal operations.