Data Security and Compliance

Keeping Your Data Safe — Our Commitment to Security & Compliance

At Konexial, safeguarding your data isn’t just a checkbox — it’s integral to how we design, build, and operate our platform. We prioritize data security and compliance in every aspect. From device to cloud, every layer of our system is secured and monitored to protect against evolving threats and ensure trust with our customers. This commitment underscores our focus on data security and compliance.

Built for Security from the Ground Up

Our solution is supported by a SaaS architecture designed with security as a first principle. All infrastructure runs on Amazon Web Services within the United States, ensuring you have clarity and control over where your data lives, emphasizing our data security and compliance efforts.

Encryption Everywhere

We enforce encryption at every stage of data handling. From your device to our servers, all transmissions use TLS 1.2 or newer, and data stored in our systems is protected with AES-256 encryption. Backups are encrypted and securely managed through AWS services. Our key lifecycle is managed via AWS Key Management Service—with regular rotation and strict access controls for optimal data security and compliance.

Access Controls & Identity Management

Access to systems and data is handled with precision and care. We use role-based access control (RBAC) and a least-privilege model so that users only have access necessary for their current responsibilities. Every user gets a unique identity; no shared accounts. We layer in multi-factor authentication (MFA) across all accounts and enforce deprovisioning of access with all role changes or termination, which is crucial to maintaining data security and compliance.

Every action and event in our systems is logged, reviewed, and protected. Our monitoring systems actively detect anomalies or suspicious activity. Logs are retained in protected storage, ensuring auditability and integrity while adhering to data security and compliance standards.

Developing Secure Software

Security is baked into our software development lifecycle (SDLC). All code goes through peer review, automated scans, and change management controls. No changes skip these steps—and we do not allow direct modification to production environments. Our infrastructure is managed as code, and all environments (development, staging, production) are strictly segregated.

Network & Infrastructure Defense

Our production environment is isolated and hardened. We use firewalls, security groups, network segmentation, and web application firewall (WAF) protections to control and restrict traffic. We run vulnerability scans, maintain strong change management, and regularly test our infrastructure for resilience.

We also enforce system hardening guidelines, remove unnecessary services, and continually monitor our ecosystem for configuration drift or threats to maintain data security and compliance.

Device & Endpoint Protection

Workstations and mobile endpoints are under our management. Each device is encrypted, runs current OS updates, and is protected by anti-malware software. Our mobile device management (MDM) solution provides the ability to remote-wipe or lock lost or stolen devices. 

Regional & Privacy Considerations

All customer data, including backups, is handled within the U.S. We never store personal data in printed form, and we follow strict data minimization and retention practices, ensuring both data security and compliance.

Resilience & Disaster Recovery

We maintain a comprehensive Business Continuity Plan (BCP) and Disaster Recovery (DR) strategy, with annual testing and real-world validation. Our systems are backed up nightly and redundantly managed to support our data security and compliance objectives.

Governance & Operational Controls

Our security program is governed by documented policies, procedures, and standards. We align with leading frameworks such as ISO 27001 and integrate them into our roadmap toward SOC 2. All of our policies are reviewed annually or as conditions change to strengthen data security and compliance.

New employees undergo rigorous onboarding: background checks, confidentiality agreements, security training, and rollouts of device and access controls. Our staff also participate in regular tabletop exercises and incident response drills, reinforcing our data security and compliance culture.

Incident Response & Transparency

When a security event occurs, our process kicks into action immediately. From validating and triaging to legal review and decision-making, each step is documented. In the unlikely event that your data is impacted, we commit to notifying you with full context and remediation steps. All employees receive incident response training to ensure readiness.

Third-Party & Vendor Oversight

We rely on trusted partners like AWS for infrastructure. But no vendor is exempt from scrutiny. Each is assessed through rigorous third-party due diligence. Access to data is tightly controlled, and subcontractors are required to meet or exceed our security requirements, aligning with our data security and compliance standards.

Ethical Disclosure & Collaboration

If you discover a potential security vulnerability in our systems, we encourage responsible disclosure via security@konexial.com or your Konexial contact. We’ll acknowledge receipt, investigate promptly, and credit valid findings appropriately—so long as public disclosure is delayed until mitigations are in place.